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Terms & Conditions

Business customers

  • All prices apply with reservation for currency appreciation or depreciation and also for significant raw material and energy price changes which immediately change the prices.
  • The prices apply excluding VAT.
  • Delivery with Schenker within Sweden. For orders under SEK 10,000 net, shipping is charged.
  • For bulky products such as sewage pumping stations, mini pump houses, the Leijon pump, collection pipes, collection cabinets, collection wells, pem pipes, products over 2 m in length, hydrophores over 200 liters, water purification products are always charged shipping. For special shipping requests and for deliveries abroad, shipping is always charged.
  • Packaging is always charged.
  • Delivery regulations according to NL 17.

CE-Approved products

The products in our webshop comply to the required extent with the product safety rules that apply to EU member states and the EFTA states with reference to:
Machinery Directive, 2006/42/EC, AFS 2008:3, AFS 2009:5
Low Voltage Directive, LVD 2006/95/EC
EMC - directive, 2004/108/EC
Pressure vessel directive, PED 97/23/EC, AFS 1999:04
Manufacturer's declaration (declaration of conformity) provided on request.
We reserve the right to make changes and improvements without prior notice. 

Private Costumers

Prices & Order

Products can be ordered on Debe Flow Group's website. Prices stated on the website are exclusive of VAT unless otherwise stated, this can be changed in the top right corner by the language button.
Payment options – Payment is made via Swedbank

Delivery

Debe has most of its range in stock. In-stock items are usually shipped within the number of working days specified on the website. If it is temporarily closed, Debe Flow Group will notify you as a customer to the e-mail address specified by you. In the event of a delivery delay, you as a customer have the right to cancel the purchase, provided that your order refers to products within the regular stocked assortment.

Shipping

Deliveries are made with Schenker agents. A notification will take place when the package has arrived at the agent.

Right of withdrawal

According to the Distance Contracts Act (2005:59), you as a customer have the right to cancel your purchase within 14 days. The cancellation period starts from the day you received the product. The product must be returned in unaltered condition for you to receive a full credit or refund. Crediting or reimbursement normally takes place within 10 banking days after an approved return. You as a customer are responsible for the reduction in value that occurs if you handle the product to a greater extent than is considered necessary to determine the product's properties and function. Depreciation can take place by up to 100% of the item's value. You as a customer are responsible for the shipping costs if you choose to cancel your purchase. Debe Flow Group cannot take responsibility for packages that are damaged or lost during a return shipment where the shipping document was not purchased through Debe Flow Group.
If you as a customer wish to return goods that have been delivered later than 14 days, we reserve the right to make a return deduction of 25% provided that the packaging is unbroken. If the packaging is broken, no returns will be accepted.

Warranty and complaint

Debe Flow Group has products from 1 year to 5 years warranty, this is mentioned under the respective product on the website. In the first instance, the product will be repaired, but if the cost exceeds the value of the product, the product will be replaced under warranty.
When buying on Debe Flow Group's website, the Distance Contracts Act (2005:59) and the Consumer Purchase Act (1990:932) apply in stores, which give you a 3-year right of complaint. This only applies to manufacturing defects. When receiving a product, it is important that it is carefully examined.
In the event of a complaint claim, contact should be made directly to reklamation@debe.se. Email the error description of the product together with the receipt of your purchase.